FAQ

We're proud to offer FREE FedEx® shipping on every order within the US and over 43 international countries.

Every Benz & Co purchase qualifies for free expedited shipping. All shipments are fully insured and shipped via FedEx 2 Day service. Since jewelry is often given for another special occasions, we ensure that we are extremely flexible to help you to create wonderful surprises. We can ship to the nearest FedEx location and have the package securely held for you to pick, if addition we can also ship to an address other than your home to help you maintain your surprise.

Need it fast? Upgraded overnight service is available upon request at a small fee. We ship worldwide with FedEx International Priority. Delivery times are dependent on the country’s customs. Clients are responsible for duties and taxes. Military personnel located overseas may also have their packages shipped to an APO or FPO location free of charge via USPS.

Yes. Our items are fully insured during transit. All purchases require a signature at the time of delivery.

Benz & Co takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for every package.

Yes, We have a showroom located in the heart of New Yorks Diamond district.  Our address is
World diamond Tower
at 580 5th Ave

Feel free to contact us to see your diamond in person and browse settings. We are here to guide you every step of the way!

Our extensive house inventory allows us to service many jewelers across United States, Canada and Europe overnight.
We understand how important it is for our customers to see and feel jewelry - especially a piece of jewelry as personal as an engagement ring. That's why we offer free shipping on all our items with a 30-day money back guarantee and free ring resizing for up to 60 days after purchase.

Yes. We have G.I.A Graduate Gemologist on staff. The gemologist is an integral part of our customer service team. If you have any further questions, you can speak with our gemologist at any time.

All our diamonds are 100% real and natural mined diamonds.  Every ring comes with certificate of authenticity additionally; most of the engagement rings come with a diamond report as well.

Every item we sell comes with a full detailed certificate of authenticity which is also an appraisal for insurance purposes, furthermore most rings come with a diamond report by one of the leaders gemological laboratories (GIA, AGSL, EGL and IGI).

Value added tax (VAT) is charged to all international clients by your local customs or duties office. VAT charges are based on the location of the recipient. Please contact your local FedEx office to find out the exact rate charged at the time of delivery.

For any additional information regarding tax and customs fees feel free to contact us

All jewelry purchased from Benz & Co are eligible for free cleaning every 12 months. You may also return your jewelry to our offices for free prong tightening, re-polishing, rhodium plating and cleaning at manufacturer cost price. Contact Customer Service at 1-800-819-2708 for more information.

The lifetime warranty on your jewelry covers services like cleaning, polishing, prong tightening and rhodium plating -- all at manufacturer cost price only.

However, along with our lifetime warranty, it is important to have your jewelry insured in the event of loss, damage or theft. We trust Jewelers Mutual Insurance Company and its Perfect Circle® Jewelry Insurance. Jewelers Mutual has specialized in jewelry insurance for over a century, they also make insuring your jewelry quick and easy.

 

Yes. Every finished engagement ring or piece of fine jewelry valued will be accompanied by a full insurance valuation by a G.I.A graduated gemologist.

Absolutely! At Benz & Co, we understand how important it is for our customers to see, feel and love their jewelry, especially a piece of jewelry as personal as an engagement ring.

So here at Benz & Co, we offer free shipping on all orders, with no minimum purchase. In fact, we're so confident that you'll be impressed by the quality of our jewelry that we offer a 100% money back guarantee. If you're not satisfied with your order, you have 30 days to return your item and receive a full refund.

That's no problem, either. We offer free ring resizing for up to 60 days after your purchase. Even better, we'll send the newly-resized ring back to you, for free, via FedEx 2-Day service.

If you would like assistance with placing your order please call our toll-free at 1-800-819-2708, we are available to assist you 24 hours a day, 7 days a week.

When you place an international order we will ship it to you for free. Once the package arrives in your country, the courier will contact you to collect any taxes or duties. Shipping is done via Fedex International Priority to most countries except few countries where other service are better. For any additional information regarding shipping, tax and customs fees please contact us.

Benzdiamonds.com provides fast, free shipping on all order destinations, regardless of the order amount.

International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties. Military personnel located overseas may also have their packages shipped to an APO or FPO location free of charge. Please keep in mind, however, that APO/FPO shipments are done through the US Post Office and can take up to three weeks to arrive.

We usually ship within 2-7 business days meaning you should receive the item within 2-8 business days.

Can I ship to an address that is different from my billing address?

Yes, simply edit your shipping address during checkout on PayPal.

Printable Ring Size Guide

Benz & Co provides a printable ring sizer that can help you determine your ring size. Prior to printing, ensure that page scaling is set to "none" on your print dialog box. View

Measuring Your Finger

Your ring should fit your finger comfortably; snug enough so that it will not fall off, but loose enough to slide over your knuckle. Finger size changes depending on the time of day and the weather. For best results measure your finger size:

1. At the end of the day and when your fingers are warm (Fingers are smaller in the early morning and when cold.)

2. Measure finger size 3 to 4 times to eliminate an erroneous reading.

Avoid using string or paper to measure ring size as these materials can stretch or twist, yielding an inaccurate measurement.

Ring Sizes

Women’s rings typically range from size 3.5 to 9. The most common women’s ring sizes range from size 5-7. Size 6 being the most popular ring size.
Men’s rings typically range from size 8 to 14. The most common men’s ring size range from size 8-10-½. Size 9 being the most popular ring size.

Tips For Buying The Ring As A Surprise

Ask your significant other’s friends or family if they know her finger size.

Borrow one of your significant other’s rings (from the correct finger) and use the ring measurements above to determine its size.

Free Resizing

Benz & Co provides complimentary resizing during the first year. Simply contact a Diamond & Jewelry Consultant at 1 800-819-2708 to arrange for your free resizing. You will be responsible for the cost of returning the product, according to our return policy.
(Diamond eternity rings with a specific number of gemstones per finger size cannot be resized).

International Size Conversion

If ordering from outside of the US or Canada, determine your ring size according to your country’s standard. Then use the International Ring Size Chart to convert to the corresponding US ring size to place your order.

Don't know the ring size? simply Click Here for an Easy Online Ring Sizer Guide.
 

 

Benz & Co, along with the global diamond industry, has a zero-tolerance policy toward conflict diamonds.

Through measures such as the Kimberley Process, which tracks diamonds from mine to market, the industry in partnership with the United Nations, governments, and non-governmental organizations, polices diamond exports to prevent the trade of illegal diamonds.

Conflict diamonds are diamonds illegally traded to fund conflict in war-torn areas, particularly in central and western Africa. The United Nations (UN) defines conflict diamonds as "...diamonds that originate from areas controlled by forces or factions opposed to legitimate and internationally recognized governments, and are used to fund military action in opposition to those governments, or in contravention of the decisions of the Security Council." These diamonds are sometimes referred to and better known as "blood diamonds."

Conflict diamonds captured the world's attention during the extremely brutal conflict in Sierra Leone in the late 1990s. During this time, it is estimated that conflict diamonds represented approximately 4% of the world's diamond production. Illicit rough diamonds have also been used by rebels to fund conflicts in Angola, Liberia, Ivory Coast, the Democratic Republic of Congo and the Republic of Congo (also known as Congo Brazzaville).  Today, the flow of conflict diamonds has been reduced considerably to less than 1%.

All Benz diamonds are warranted to be conflict free.

We accept all major credit cards (Visa, MasterCard, American Express, and Discover), as well as PayPal.

Many customers purchasing items valued over $1,000 prefer paying via wire transfer. Wire transfer orders receive a 1.5% discount from our listed price. Customers paying by wire will receive wiring instructions once they have completed the check-out process. We must receive confirmation from our bank that a wire transfer has been completed before items can be shipped. At our sole discretion, we may require bank wire payment for any international order or orders that exceed $20,000.

Credit card orders can be placed online using our secure server or over the phone with our customer service department. For security purposes, Benz & Co may request additional documentation (such as driver's license, photocopy of credit card, etc).
Please contact our customer service department at 1-800-819-2708 if you have any additional questions.

Yes. If you'd like pay with two different cards, please contact us _EMAIL LINK_ , and we will happily split the payment, sending you the split invoices to your PayPal.

Benz & Co only collects sales tax on orders that are shipped to New York.

Yes, we'd be happy to personalize your ring with an inscription for FREE.
We recommend up to 12 characters for best results.
Please note: There will be a $25 re-polishing fee if an engraved item is returned.

The custom of inscribing romantic poetry onto engagement / wedding rings began in the courts of medieval Europe. Today, engraving a message on the inside of the shank is one of the easiest ways to personalize an engagement ring or your wedding bands.

Popular and sentimental engraving ideas:

  • I Love You
  • Forever
  • Eternity
  • 6/10/08 (use your engagement/wedding date)
  • B ♥ C (use your first initials)
  • B&C Forever (use your first initials)
  • Je t’aime (I love you - French)
  • Mon amour (my love – French)
  • Amore mio (Italian)
  • Myn Genyst (My heart -- Old German)
  • Mizpah (May the Lord watch between you and me when we are absent from one another -- Hebrew, Genesis 31:49)
  • 百年好合 (Happily ever after -- Chinese)

Yes. We will gladly mail your purchase to any military APO using the US Postal Service Registered Mail. Please note: registered mail shipments are fully insured and can take up to three weeks for delivery.

If, for any reason, you are not completely satisfied with your order, you may return it within the first 30 days of shipment for a full refund or exchange. Please note: There will be a $25 re-polishing fee if an engraved item is returned. To return an item, simply follow the Return Procedures listed below:

1. Contact our Customer Service department at 1 800-819-2708 or email us to info@benzdiamonds.com
2. Advise the representative that you wish to return your order.
3. Within one business day of your phone call we will email you a pre-paid, fully insured FedEx 2-Day label at cost, along with instructions on how to safely and securely package your items.
4. Take your order and the label to the nearest FedEx location and simply mail it back to us! If you need packaging materials, FedEx will assist you.
5. Your order should arrive in our office in two business days (excludes weekends and holidays).
6. All refunds will be processed within two weeks and done in the form of the original purchase method. Bank wires will be refunded via company check.

Improperly packaged items:

Items sent to our office without a RAN number, packages shipped beyond the 30-day return period, and packages that are improperly packaged or uninsured will be refused receipt.

Damaged and Used Items:

Returned merchandise must be undamaged and in "new and unused condition." Items showing obvious signs of wear or alteration by a jeweler other than Benz & Co will not be accepted.

Loose diamonds:

Loose diamonds must be accompanied by the original laboratory grading report or a $150 charge will be assessed to replace the certificate.

Eternity bands and tension rings:

Eternity bands and tension rings usually cannot be resized and must be completely remanufactured.

Special orders:

Special orders cannot be returned. A ring plus center diamond that we mount together - such as the Design your Own rings - is not considered a special order.

Yes. Any diamond can be exchanged for 100% credit towards a new purchase valued at least 2x the original amount. The diamond being upgraded must be in original condition and accompanied by original laboratory grading document. We can also remodel most rings to accommodate the new diamond for a minimal charge.